Service Name Availability How availability is measured
Audiense Insights 99% per calendar month Access to reports
Audiense Connect 99% per calendar month Access to Audiense Connect Home


The availability calculation for any Services set out above excludes scheduled and emergency maintenance, downtime of third party communications networks or other third party suppliers, as well as any disruption that constitutes an event of Force Majeure. We may undertake emergency maintenance at anytime pursuant to an emergency.